Support

Most answers are below. If you still need us, the form goes straight to a real person.

Get in touch

Every message goes to a real person. We answer within 1–2 business days, Monday to Friday.

support@preparedtofightfire.com

Prefer the form? It gives us the details we need up front, so we can usually solve it in one reply instead of three.

Quick answers

How do I cancel?

It depends where you subscribed.

iPhone or iPad: Settings → your name → Subscriptions → Prepared to Fight Fire → Cancel.

Android: Play Store → your profile → Payments & subscriptions → Subscriptions.

Our website: open Manage Membership on the Subscription screen in the app. You'll get a one-time email verification link, then you can cancel or update your card.

Canceling keeps your access until the end of the period you've already paid for.

Can I get a refund?

Apple and Google handle refunds for purchases made through them, under their own policies — we're not able to issue those on your behalf.

Apple: reportaproblem.apple.com  ·  Google: Play Store → Order history.

If you subscribed through our website, use the form and we'll take a look.

I can't log in.

Use Forgot Password on the sign-in screen. The reset email comes from hello@preparedtofightfire.com — check your spam folder.

If nothing arrives within 10 minutes, use the form and tell us the exact email address you signed up with.

I paid but I'm still seeing the paywall.

Tap Restore Purchases on the paywall screen first. That fixes most cases, especially after a new phone or a reinstall.

Still locked out? Use the form and tell us where you subscribed.

How do I delete my account and data?

In the app: Settings → Delete Account. This permanently erases your workouts, set and block logs, macro targets and logs, notification preferences, profile and sign-in credentials. It cannot be undone.

Important: deleting your account does not cancel an Apple or Google subscription. Cancel that separately first, or you'll keep being charged.

Send us a message

The more you tell us up front, the faster we can sort it out.

What do you need help with?
Heads up: if you subscribed through Apple or Google, they control cancellations and refunds and we're not able to process them for you. The steps are under "How do I cancel?" — about 30 seconds.

Please don't send screenshots of bank or card statements. Just tell us the date and amount and we'll find it.
Please don't send screenshots of bank or card statements, and never send a full card number. Just tell us the date and amount of the charge — that's all we need.
Try Restore Purchases on the paywall screen first — it resolves most of these instantly.
You can delete your account yourself in the app: Settings → Delete Account. Note that this does not cancel an Apple or Google subscription — do that separately first.
Ready to start? Premium 1-on-1 coaching begins with a short application, so Julian can see where you're at and what you're training for — apply here. If you'd rather ask a question first, use this form and we'll get back to you.
Tell us which right you're exercising (access, correction, or deletion) and the email address on your account. We may need to verify your identity before acting on the request.
Use the email on your PTFF account if you have one — it helps us find you faster.
Where did you subscribe?
Device
Please don't include card numbers, passwords, or medical details — we never need them to help you.
Attach a screenshot or photo (optional)
    Up to 3 files, 8 MB each. JPG, PNG, HEIC or PDF. Screenshots of the app are helpful — please don't send bank statements, ID documents, or anything medical.